Question 1

How long does a LearnWorlds build take?

Accepted Answer

Standard builds launch within 4 to 6 weeks. Complex builds involving custom engineering, integrations, or data migrations run 8 to 12 weeks. Ranges are confirmed during Phase 1.

Question 2

Do you work with platforms that are already live?

Accepted Answer

Yes. Over half of our engagements involve refactoring, extending, or optimizing live environments originally built in-house or by generalist agencies.

Question 3

We only need one complex integration. Is that too small?

Accepted Answer

No. Targeted API and webhook integrations are frequently how our long-term relationships begin.

Question 4

Are we required to use Shopify Plus?

Accepted Answer

No. LearnWorlds has native payment processing that suits most course creators. Shopify Plus is for clients running a real physical catalog alongside their courses.

Question 5

Will Fin actually reduce ticket volume?

Accepted Answer

Only if the content behind it is good. We usually rebuild the Help Center first — deflection on top of inaccurate articles creates escalations instead of removing them.

Question 6

Can you show course access or order history inside the Inbox?

Accepted Answer

Yes. Native apps where they exist, Canvas Kit or custom middleware where they don't. Agents stop asking customers to confirm what they bought.

Question 7

Do you manage Intercom day to day, or only build it?

Accepted Answer

Both. Most engagements settle into a monthly cadence of workflow tuning, macro cleanup, Fin answer review, and reporting.

Question 8

We already have Intercom and it's a mess. Where do you start?

Accepted Answer

An audit. Every workflow, rule, macro, and integration gets mapped, then you approve a rebuild plan in pieces rather than all at once.

Question 9

Do we need to be on a particular Intercom plan?

Accepted Answer

Fin and advanced Workflows need specific tiers. We'll tell you what your build actually requires before you upgrade anything.

Question 10

Do we need Shopify Plus, or will Advanced do?

Accepted Answer

Plus matters for checkout extensibility at volume, real B2B, and higher API limits. If Advanced covers what you're building, we'll say so rather than sell you an upgrade.

Question 11

Do you build headless or stay on Liquid?

Accepted Answer

Liquid unless there's a specific reason not to. Headless earns its cost in some cases and quietly doubles your maintenance in others — we'll tell you which one you're in.

Question 12

Who owns the code?

Accepted Answer

You do, in your own repo, from the first commit. No agency-locked theme or hosting.

Question 13

Can you take over a store another agency built?

Accepted Answer

Yes, and roughly half of this practice is exactly that. Phase 1 becomes an audit of the theme, the apps, and whatever custom code is load-bearing.

Three practices, one engineering team.

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